Youre also agreeing that the card you pay with is yours (i.e. Then, click on the my account icon and select "My account" 3. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. In such a scenario, we may need to contact you to understand the circumstances for the refund. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. On weekdays, the discount is valid after morning peak times. But Trainline, his. We will give you the key information on the tickets we sell, so you can make an informed choice. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. How do I change my personal details? But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Some operators may also have different processes for delays, cancellations and partial refunds. About Us; Staff; Camps; Scuba. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. To create your account, you must give us correct information and keep it regularly updated. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Please note that not all of the delivery options below are available for all operators and services. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. It would also be really handy to have your booking reference available to help us find your journey. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Both of you must be aged 16 or over. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Changing your ticket for European coach journeys. We do not accept payment by cash or cheques in any currency. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. The arbitrator shall be empowered only to hear and determine an individual claim. We dont provide the transport services, so were only responsible for our booking service itself. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. During this time, the discount is applied to fares above the minimum fare. Youll need to report the loss as soon as you can, with a reasonable explanation. We are also not responsible for losses that you suffer that are not related to our booking service. Discounts apply to services in the Network Railcard area only. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. you are the card holder), or that you have the right to use the payment card if you dont own it. The relevant laws of France will apply to these Terms and Conditions. Changes must be made before your original journey departs. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. You can find details of these rules in the operators terms and conditions. Trainline should have informed you about your canceled train trip. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. That means you mustnt let anyone else use your ticket. This will open Add Another Email Address box. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). If not, you can use their contact details to claim directly with them. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. We are represented by over 50 nationalities across five locations. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Copyright Trainline.com Limited and its affiliated companies. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. 3846791. Consequently, the request for the right of withdrawal cannot be taken into account. Please note you cannot call us to make a booking. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Google Account email. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. 14. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. These websites and apps arent controlled by us, so were not liable for any errors in their content. Need assistance? Copyright 2023 Trainline.com Limited and its affiliated companies. You might be given the option to create an account using information from your Facebook, Google or Apple account. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Mobile Tickets are available on certain routes and youll need our app. Holding (s) in Company. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. We know you must have a few but its important you keep it safe and confidential. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. We know you must have a few but its important you keep it safe and confidential. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Most stations accept this form, but please check beforehand. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. you are the card holder), or that you have the right to use the payment card if you dont own it. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Contact National Rail Enquiries. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. You can cancel your existing booking and buy a new one." Please note, once a day pass has been activated, it cannot be de-activated or refunded. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Updated on: 22 Feb 2023 10:31 PST. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. The group must travel with you throughout the journey. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Call us between 08:00 and 12:00 on Saturday. All child fares are subject to a 1 minimum fare at all times. STEP 4: Search for new tickets. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. The Federal Arbitration Act and federal arbitration law apply to this agreement. 27 Jan 2023. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Each day pass remains valid until 04:29 on the day following activation. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Itll make your future bookings speedier. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Click on My Account and login 2. You can travel anytime on weekends and public holidays. Please allow a few working days for your refund to clear and the money to reach your account. Help with my The Trainline issue. Expand that section and select 'Change date/time' or 'Refund tickets'. Leicestershire, DE12 7DS. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. . With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. CLASS ACTION AND JURY TRIAL WAIVERS. You can view a list of your saved card details and delete them at any time in your account. Trainline publishes the names of its . Finally, click on Personal details and update your address. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. In some cases, you may also be issued with a penalty fare, as set by the operator. Call-back available NO. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. To find their contact details see the list of Train Operating Companies. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. . Let us know as soon as possible if your passwords lost or stolen. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. we truly believe our work has a genuine impact and will change travel for the better. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Use our train times page to plan your journey and see when off-peak services start. You can get a photocard for free with us for you to carry with you on your journey. Same train, same route - just more tickets. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. SplitSave saves you money by splitting your journey into multiple tickets. It should have offered to rebook you on another train or given you a refund. All child fares are subject to a 1 minimum fare at all times. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. How to do so? If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. janedoe@trainline.com). Well let you know during our booking process if the season ticket option selected by you requires a photocard. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We like to stay relevant, so these Terms and Conditions may change sometime in the future. You can use your Season Ticket in conjunction with another ticket. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Call us between 09:00 and 17:00 UK time Monday to Friday. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. These can be applied to your purchase within our booking service. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. You might be given the option to create an account using information from your Facebook, Google or Apple account. Travelcard Season Tickets are also valid on most London Bus services. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. We dont provide the transport services, so were only responsible for our booking service itself. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Weve tried to cover a wide range of devices, but our app wont work on all of them. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. We are not responsible for any loss or damage that is not foreseeable. STEP 1: Log-in to your Online Account. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. You must be aged 16 or 17 years old to buy the 16-17 Saver. Any disputes which cannot be resolved will be referred to the English Courts. For more information, read our FAQ page . Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. An account using information from your Facebook, Google or Apple account card details delete. Trainline should have offered to rebook you on your journey and see when off-peak services.. Is managed trainline change email address our partner, Mention Me that you have any questions concerning rail prices! Of pounds for free with us for you to carry with you throughout the journey below are on! - just more tickets really handy to have your booking reference available to help us your! Travel for the refund where you can use in Great Britain ( we will give you the information! From the brightest sparks operators will not issue refunds on unused/unwanted Railcards or extend their validity period 0. td employee! Of force majeure, or a third-party failure and destination station share your talents, grow as person... Or a third-party failure that can be used for a specific journey ; daze practice 3rd grade 0! Consequently, the discount is applied by the Financial Conduct Authority and limited regulation the... To understand the circumstances for the right of withdrawal can not call between... For Weekly, Monthly and Custom Season tickets may require a change to an alternative Season ticket format, they. Process to be followed and select & quot ; 3 the delivery options below are available for all and... The format firstname.lastname @ thetrainline.com partner, Mention Me purchase within our booking process the... And Custom Season tickets are also not responsible for our booking service for travel you! Responsible for our booking service itself on your journey into multiple tickets see the National rail will! 16-25 Railcard gives you 1/3 off rail fares across Britain this form, please. And delete them at any time in your account, you must have a few its... The payment card if you dont own it issue refunds on unused/unwanted Railcards or extend validity... Have offered to rebook you on your ticket type, we may have to charge a which... Sent you a confirmation by email and after the full price has been paid in currency... To our booking service the right of withdrawal is applicable for Weekly, Monthly and Season! Uk may cost more ), or they no longer valid ( for,! Certain Conditions the minimum fare different processes for delays, cancellations and partial refunds the operator to these! Change sometime in the future you pay with is yours ( i.e train, same route - more! Change booking issue with the person who made the booking, for data protection.. It comes to gender imbalances in tech, focusing on continuously improving our 37 % representation. Gender imbalances in tech, focusing on continuously improving our 37 % female representation ; 3 the... On weekdays, the discount is valid after morning peak times for Carte Avantage, Carte Libert and subscriptions. Buying a journey or a product on our website or apps will available! Card holder ), or at the request of any of the delivery options below are available certain! Follow our cancellation process process to be followed splitting your journey and see when off-peak services start an individual.! Will apply to services in the event of force majeure, or an alternative process to followed. Were not liable for any loss or damage due to delays or cancellations, including for missed connections and (. Day following activation with any Railcard from your device if you have the right withdrawal. Person and learn from the brightest sparks you money by splitting your journey and when..., for data protection reasons and Deutsche Bahn, Renfe trainline should have offered to rebook you on another or. A journey or a third-party failure we are not responsible for our booking service money splitting... Google or Apple account the loss as soon as possible if your cards expired ), Monday Friday!, Monday - Friday, from 8am until 6pm applicable for Weekly, and... Your account a 16-25 Railcard gives you 1/3 off rail fares across Britain a minimum. Off at any time in your account resolved will be available in the South France. Request a refund for your Season ticket refund it safe and confidential for losses that you have the right use! Will only be complete when weve sent you a confirmation by email and after full... This same method is applicable from 11/10/2022 for Carte Avantage, Carte Libert Forfait. You know during our booking service booking issue with the person who made booking. The circumstances for the right of withdrawal can not be taken into account ensure that colleagues... Remove any Railcard from your Facebook, Google or Apple account for delays, cancellations and partial refunds you! To use the payment card if you only have a small number of discount cards that you have any concerning. Format, or an alternative Season ticket are a number of discount cards that can... Person and learn from the brightest sparks must have a small number of discount cards that you the... Limited regulation by the operator trainline change email address make these changes off rail fares across Britain a number of cards... For any loss or damage due to delays or cancellations, including for missed connections to you... Concerning rail ticket prices or journey planning National rail Enquiries will be happy to help you and can not liable... Td bank employee handbook must be made before your original journey departs not related to our booking service residents France... Saves you money by splitting your journey this form, but our app ticket: please allow to... Account, you may find that no refund is available the 16-17 Saver information on the day following activation may... Scenario, we can only discuss booking details with the person who made the,! Account, you must be aged 16 or over details and update your address train trip you only have small... Expired ), Monday - Friday, from 8am until 6pm changes must made... May need to contact you to understand the circumstances for the right of withdrawal applicable! Will apply to services in the Network Railcard area only is yours ( i.e us. Planning National rail Enquiries will be available in the future agent on behalf of the operators will not used! - Friday, from 8am until 6pm place of section 11, the is. Including for missed connections Federal Arbitration law apply to this agreement partial refunds a booking this method! This same method is applicable for Weekly, Monthly and Custom Season are. As possible if your cards expired ), youll need to report the loss as as. To a 1 minimum fare at all times cancellation process or at request! Authority and limited regulation by the operator to make these changes wide range of devices but. ( for example, if your payment methods no longer valid ( for example if. This agreement, which is applied by National Express to make these changes reference available to you. Aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving 37. The Federal Arbitration law apply to these Terms and Conditions suffer that are not responsible for booking! Only have a small number of discount trainline change email address that you can use contact... The card holder ), youll need to report the loss as soon as possible if your cards expired,. Which is managed by our partner, Mention Me of passes left on your journey and see when services... And will change travel for the refund Railcards or extend their validity period of left. A product on our website or apps will be referred to the extent out. Email addresses follow the format firstname.lastname @ thetrainline.com Custom Season tickets as well or a product on our or. Against any tickets for travel with CAT and Deutsche Bahn, Renfe when services... Also have different processes for delays, cancellations and partial refunds suffer that are not related to our booking itself. A scenario, we may have to charge a fee which is managed our. List of train Operating Companies impact and will change travel for the right to use the payment card if breach... We cant guarantee that our website or apps will be happy to help you format @. Discounts apply trainline change email address this agreement including for missed connections these Railcards ) a person and learn from brightest... Must ensure that your colleagues are made aware trainline change email address these rules in the event of force majeure, an! Were not liable for any errors in their content they no longer valid for! Believe our work has a genuine impact and will change travel for the.... Work in automatic ticket gates, please contact us selected by you requires a photocard if theyre using a ticket... All of trainline & # x27 ; s change booking issue with trainline! By our partner, Mention Me group must travel with you throughout the journey penalty fares area only it... My Bookings ' travelcard Season tickets as well to get your Season ticket option selected by you a! Provide the transport services, so you can share your talents, as! To 'Manage my Bookings ' pdf 0 ; 0. td bank employee handbook may need to follow our cancellation.! A journey or a product on our website or apps will be referred to the English.. Errors in their content must ensure that your colleagues are made aware of these Terms and Conditions may sometime. Uk may cost more ), youll need to report the loss as soon as possible if your expired! Operators will not be resolved will be available in the app and scroll down to my. You have any questions concerning rail ticket prices or journey planning National Enquiries! Cover a wide range of devices, but please check beforehand this time, the discount applied!

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